In your dashboard
In your dashboard, choose Plan, then Cancel. Cancelling takes one click, with no notice period and no need to contact support. It stops automatic renewal. Your next renewal date is shown on the plan page from day one. Cancel before that date to stop the next charge. Your plan then ends under the monthly, quarterly or yearly rules below.
Without signing in
Use the form on this page without signing in. Enter your account email address; your name and profile username are optional. Your cancellation is recorded the moment you send it. An immediate email confirms the date and time of receipt. Support then matches your cancellation to your plan and confirms the end date within 24 hours.
By email
Reply to any email from us with the word cancel. We confirm within 24 hours. The same cancellation and refund rules apply whichever route you use. You can also use the form on this page without signing in. For questions, use the support email address shown at the bottom of this page.
What happens after you cancel
A monthly plan runs to the end of the paid period. A quarterly or yearly plan runs to the end of the month already started, and we refund the unused whole months after it pro rata. Refunds go back to the original payment method within 14 days of approval, usually within 5 to 10 business days. You can undo a scheduled cancellation on the plan page while the period is still running. A plan that was never paid simply ends.
Ordinary or extraordinary cancellation
Ordinary cancellation stops renewal, and the plan ends under the monthly, quarterly or yearly rules above. Extraordinary cancellation for good cause requires you to state the reason. It ends the plan straight away if you select the earliest possible date, or on your chosen date if you select one instead. The form offers both date options. We confirm your plan's end date within 24 hours. We may suspend or terminate a plan for abuse, fraud, payment default, including chargebacks without cause, or serious breaches of the terms. If we do so, refunds follow the rules below.
Pausing instead of cancelling
You can pause a running plan for 30, 60 or 90 days in the dashboard. Billing and delivery stop during the pause. When the plan resumes, the paid period is extended by the paused time, so you keep your unused paid time. The pause ends automatically when the selected number of days is up, or you can resume earlier. A pause does not cancel your plan.
The automatic growth guarantee
Each paid period has an automatic minimum: the plan's monthly minimum times the months in that period, reduced pro rata for days you paused or your profile was private or deleted. It is capped by your account's daily ceiling, published on the How it works page. A day we failed to read your profile never reduces the minimum. Growth is the last daily public follower count minus the first within the period, using the dashboard readings. If a period ends below the minimum, free days are added automatically at that period's pace, even if the shortfall exceeds half the minimum. The guarantee is never paid out as money. Missing readings receive human review, with doubt resolved in your favour. The result and readings appear on the plan page. No claim is needed.
Refunds and your rights
There is no general money-back guarantee or refund simply on request. Refunds cover withdrawal before delivery has started, unused whole months of cancelled quarterly or yearly plans refunded pro rata, our mistakes such as a double charge, wrong plan or wrong account, and a private profile we cannot run, which counts as nothing delivered. Otherwise, money comes back only while nothing has been delivered yet. A renewal is not otherwise refunded once delivery for that period has started. When a listed refund ground is met, the refund goes to the original payment method without a separate money-back request. Approved refunds are returned within 14 days, usually within 5 to 10 business days. You may raise a dispute with your bank. A legitimate dispute does not itself lead to account closure, blacklisting or extra fees from us, but payment default, including chargebacks without cause, may lead to suspension or termination. Nothing here limits your rights under the mandatory law of your country of residence.
EU withdrawal rights
Statutory withdrawal rights are separate from cancelling renewal and from our contractual refund rules. Where an EU consumer has a statutory right of withdrawal, the withdrawal period is 14 days from purchase. By clicking Buy or Pay, you accept the terms, expressly request that the service starts immediately, and acknowledge that any statutory right of withdrawal ends once delivery has started. Before delivery has started, you can withdraw and receive a full refund. To withdraw, email the support address shown at the bottom of this page with a clear statement that you wish to withdraw and your account email address. Once delivery has started, there is no refund on withdrawal, subject to any rights that mandatory law does not allow us to exclude. Approved refunds go back to the original payment method within 14 days, usually within 5 to 10 business days. Our no-money-back policy does not limit any withdrawal right you have under the mandatory law of your country of residence.