When refunds are available
We do not offer a money-back guarantee or refunds simply on request. Our growth guarantee adds free days automatically, no claim needed, and is never paid out as money. Our refund rules cover unused whole months of quarterly or yearly plans after cancellation, mistakes on our side, and private profiles we cannot run. Otherwise, money comes back only while nothing has been delivered yet. These contractual rules do not replace or limit any withdrawal, refund or other rights you have under the mandatory law of your country of residence.
If we miss the guaranteed minimum
The bottom of your plan's follower range is its guaranteed monthly minimum, subject to the calculation below. If your follower gain for a paid period falls below its minimum, free days are added automatically at the pace that period ran, no claim needed. This applies to every shortfall, including a shortfall of more than half the minimum. The guarantee is never paid out as money. The result appears on your plan page with the readings used. The top of the plan range is not a commitment. This remedy does not limit your separate statutory rights.
How we calculate the guarantee
The minimum for each paid period is the monthly minimum multiplied by the number of months in that period. We reduce it pro rata for days you paused the plan or your profile was private or deleted. We cap it at what your account can receive under the daily ceiling for its size, published on the How it works page. Growth is the last daily public follower-count reading minus the first within the period, using the same readings as your dashboard. A day we failed to read your profile never lowers the minimum. If readings are missing, a person reviews the result and any doubt goes in your favour.
Quarterly and yearly plans
If you cancel a quarterly or yearly plan part-way through, it runs to the end of the month already started. We refund the unused whole months after that pro rata. We divide the price you paid for the period by the number of months in that period, then refund that amount for each unused whole month. Ordinary cancellation does not trigger a refund for unused days in the started month. Statutory withdrawal, service-conformity remedies and extraordinary cancellation for good cause are addressed separately below.
Monthly plans
If you cancel a monthly plan ordinarily, it runs to the end of its paid period. Cancellation alone does not trigger a refund for the remaining days once delivery has started. If nothing has been delivered yet, we refund the payment. You can undo a scheduled cancellation on the plan page while the period still runs. A plan that was never paid simply ends. These rules do not limit the statutory withdrawal or service-conformity rights explained below.
Renewals
Plans renew automatically at your chosen interval until cancelled. Payment is taken at purchase and on each renewal, using the payment methods shown at checkout. All prices are final prices including any applicable taxes; Ganicly charges no separate taxes. Your next renewal date is on the plan page in your dashboard from day one. Cancel before that date and nothing further is charged. Changes to the terms or renewal prices are announced at least 30 days before they take effect, and you may cancel before then. Once delivery for a renewal period has started, changing your mind alone does not entitle you to a refund. If nothing has been delivered for that period yet, we refund the payment. The growth guarantee adds free days automatically, no claim needed, and is never paid out as money. Unused whole months of quarterly or yearly plans, mistakes on our side and private profiles we cannot run are covered by the refund rules in this policy. Your statutory withdrawal and service-conformity rights remain unaffected, as explained below.
Mistakes
We refund mistakes on our side, including a double charge, the wrong plan or the wrong account. This applies at any time, including after a renewal period has started. To report a mistake, contact the support email address shown at the bottom of this page. A person answers within 24 hours. That response time is separate from the refund processing time below.
Accounts we cannot run
We refuse private profiles, accounts already running another growth service, and profiles you do not control. A private profile we cannot run counts as nothing delivered, so we refund rather than run it. For the other two refusal reasons, any payment taken is refunded while nothing has been delivered yet. You must keep your profile public while the plan runs and only promote an account you are entitled to promote that follows the platform's rules. Mandatory consumer rights remain unaffected.
Pausing instead of cancelling
You can pause a running plan for 30, 60 or 90 days in your dashboard. Billing and delivery stop during the pause. When the plan resumes, the paid period is extended by the paused time, so you do not lose that paid time. The pause ends automatically when its selected days are up, or you can resume earlier. A pause does not itself trigger a refund.
How to cancel
In your dashboard, open Plan, then Cancel. Cancellation takes one click, has no notice period and is never routed through support. Without signing in, use the form at /cancel. Your declaration is recorded when sent, and an immediate email confirms the date and time of receipt. Support matches it to your plan and confirms the end date within 24 hours. You can also reply to any email from us with the word cancel, with confirmation within 24 hours. Statutory withdrawal is separate from ordinary cancellation, as explained below.
Cancellation for good cause
The form at /cancel also allows extraordinary cancellation for good cause. This ends the plan straight away and requires a reason. We refund unused whole months of a prepaid period pro rata: the price paid for the period divided by its number of months, multiplied by the unused whole months. The started month is not refunded under this rule. Refunds for mistakes on our side and private profiles we cannot run remain available as explained above. Otherwise, money comes back only while nothing has been delivered yet. These rules do not limit any remedy you have under mandatory consumer law.
EU statutory withdrawal
Statutory withdrawal is separate from ordinary cancellation and from our growth guarantee. Eligible EU consumers may withdraw within 14 days from contract conclusion while nothing has been delivered yet, using any clear statement, including /cancel or email. By purchasing or requesting activation, you expressly request immediate delivery and acknowledge that any statutory right of withdrawal ends once delivery has started. Before delivery starts, withdrawal results in a full refund. Once delivery has started, there is no refund on withdrawal, subject to any rights that mandatory law does not allow us to limit. A timely statutory withdrawal is not ordinary cancellation that runs to the end of a paid period. The next section addresses early delivery and repayment.
Early delivery and withdrawal refunds
By clicking the purchase button marked "Buy" or "Pay", you accept the terms without a separate checkbox. By purchasing or requesting activation, you expressly request that the service starts immediately and acknowledge that any statutory right of withdrawal ends once delivery has started. Delivery starts within 24 hours of payment. Before delivery has started, you can withdraw and receive a full refund. Once delivery has started, there is no refund on withdrawal, subject to any rights that mandatory law does not allow us to limit. Approved refunds go back to the original payment method within 14 days, usually within 5 to 10 business days. Withdrawal refunds are separate from our growth guarantee, which adds free days automatically, no claim needed, and is never paid out as money.
How and when refunds are paid
Approved refunds go back to the original payment method within 14 days, usually within 5 to 10 business days. Any applicable statutory refund deadline remains binding. Growth guarantee free days are added automatically, no claim needed; the guarantee is never paid out as money. To report a billing mistake or ask about a refund that is due, use the support email address shown at the bottom of this page. A person answers within 24 hours. That response time is not the refund processing time.
Disputes
You may go to your bank at any time to raise a chargeback or payment dispute. A genuine payment dispute does not itself lead to suspension or termination, and we do not add fees for raising it. We may suspend or terminate the service for abuse, fraud, payment default, including chargebacks without cause, or serious breaches of the terms. If we do so, unused prepaid time is refunded pro rata unless the cause is fraud or abuse. You can also contact us about the payment using the support email address shown at the bottom of this page.
Your consumer rights
The service is provided by a company based in the United Arab Emirates, and the law of the United Arab Emirates applies. Nothing in this policy limits rights you have under the mandatory law of your country of residence. This includes any applicable right to withdraw from a contract or obtain a remedy for a service that does not meet legal requirements. Those rights are separate from our growth guarantee and ordinary cancellation rules. You do not have to fall below the guarantee's minimum to exercise a separate statutory right.