Acceptance and eligibility
These terms explain the service, subscription payments and your rights when using Ganicly. You accept these terms by clicking "Request activation", "Buy" or "Pay" at checkout. No checkbox is required. You must be at least 18 to use or buy the service. The service is not directed at anyone under 18, and we do not knowingly collect their data. If we learn that we have collected a minor's data, we delete it. You may only promote an account you control and are entitled to promote.
The service
Ganicly provides monthly growth plans for public Instagram and TikTok profiles. We promote your profile to an audience you define by country, gender, age, language and niche, at a steady daily pace. Delivery starts within 24 hours of your plan being activated. Your plan includes a dashboard with a daily follower curve and growth log, a weekly email report on Mondays, and email support answered by a person within 24 hours. We never ask for your account password, log in to your account or act inside it.
Plan ranges and daily limits
For each network, Core has a monthly range of 1,000 to 1,500 followers and a daily ceiling of up to 100. Elite has a monthly range of 2,500 to 3,500 and a daily ceiling of up to 150. Pro has a monthly range of 4,000 to 5,000 and a daily ceiling of up to 200. Daily ceilings also depend on account size: a small account has a lower ceiling. These account-size limits are published on the How it works page and affect the guaranteed minimum described below.
What we promise
The bottom of each plan's monthly follower range is the starting point for its guaranteed minimum, subject to the adjustments below. The top of the range is what active accounts reach, not a commitment. We do not promise engagement, reach, views, sales or placement, or that followers will stay after the plan ends. We do not post content, write captions, reply to comments or direct messages, or manage your feed.
Instagram and TikTok
Ganicly is not affiliated with Instagram or TikTok. Our service promotes a public profile without signing in to it or acting inside the account. Your profile must follow the relevant platform's rules. Our plan ranges and growth guarantee do not promise engagement, reach, views, sales or placement on either platform.
Your responsibilities and accounts we refuse
Keep your profile public while the plan runs. Only promote an account you control, are entitled to promote and that follows the platform's rules. We turn down private profiles, accounts already running another growth service, and profiles the buyer does not control. If a profile is private and we cannot run the service, this counts as nothing delivered and we refund rather than run it. Days when a profile is private or deleted affect the guaranteed minimum as explained below.
Your account and sign-in
Sign-in uses an email link. Optional third-party sign-in only identifies an existing customer; it does not give us access to act inside your Instagram or TikTok account. Your dashboard shows your growth information and plan details. The plan page shows your next renewal date from day one and provides controls for changing, pausing and cancelling your plan.
Prices and payment
You pay the price shown at checkout for your selected network, tier and billing interval. The available intervals are monthly, every 3 months and yearly. Payment is taken at activation or, where online payment is offered, at purchase, and on each renewal, using the payment methods shown at checkout or sent to you. All prices are final prices including any applicable taxes. Ganicly charges no separate taxes. Delivery starts within 24 hours of activation.
Plans and renewals
Plans renew automatically at your chosen interval, monthly, every 3 months or yearly, until cancelled. By clicking "Request activation", "Buy" or "Pay" at checkout, you agree to these recurring payments, which run from activation. No checkbox is required, and the terms version is stored with your acceptance. Your next renewal date is shown on the plan page in your dashboard from day one. We do not send renewal reminder emails. Cancel before the renewal date to avoid another charge. The cancellation and refund rules below explain what happens to your current paid period.
Failed renewal payments
If a renewal payment fails, delivery keeps running for 3 days. We send payment emails on day 0, day 3 and day 7, measured from the failed renewal payment. If payment remains unpaid, the plan is paused on day 10 and ends on day 21. Paying during that window restores the plan.
Changing your plan
You can change your plan in the dashboard. Moving to a bigger tier while keeping the same billing interval takes effect immediately, and we charge the difference for the unused part of the period. Moving to a smaller tier, or changing the billing interval, takes effect at your next renewal rather than immediately.
Pausing your plan
You can pause a running plan for 30, 60 or 90 days in the dashboard. Billing and delivery stop during the pause. When the plan resumes, the paid period is extended by the paused time, so that paid time is not lost. The pause ends automatically after the selected number of days, or you can resume earlier.
Cancellation
In your dashboard, open Plan and then Cancel. Cancellation takes one click, requires no notice period and is never routed through support. A monthly plan runs to the end of its paid period. Quarterly and yearly plans follow the rules in the next section. You can undo a scheduled cancellation on the plan page while the period still runs. A plan that was never paid simply ends. You can also reply to any email from us with the word cancel; we confirm email cancellations within 24 hours.
Quarterly and yearly plans
If you cancel part-way through a quarterly or yearly plan, the plan runs to the end of the month already started. We refund the unused whole months after that month pro rata. The refund goes back to the original payment method. This rule applies to the unused whole months, not the month already started.
Cancellation without signing in
The cancellation form at /cancel is available without signing in. Enter your account email; your name and username are optional. Choose ordinary cancellation, which stops renewal and follows the running-period rules above, or extraordinary cancellation for good cause, which ends immediately and requires a reason. You can select the earliest end date or a chosen date. Your declaration is recorded the moment you send it. A confirmation with the date and time of receipt is emailed immediately. Support matches the declaration to your plan and confirms the end date within 24 hours.
Growth guarantee
Every paid period has a guaranteed minimum follower gain, with an automatic remedy if we fall short. No claim is needed. The minimum is the bottom of your plan's monthly range multiplied by the number of months in the paid period. It is reduced pro rata for days you paused or your profile was private or deleted. A day when we failed to read your profile never lowers the minimum. The minimum is also capped at what your account can receive under the daily ceiling for its size, published on the How it works page. Before you buy, checkout shows the exact minimum for your account at its current size. That figure is stored with your plan, and the minimum for a paid period is never lower than it, apart from the pro rata reductions above.
How we check and remedy a shortfall
We measure gain as the last daily reading minus the first daily reading of your public follower count inside the paid period. These are the same numbers shown in your dashboard. If gain is below the minimum, free extra days are added automatically at the pace the period ran, no claim needed, including when the shortfall is more than half of the minimum. The growth guarantee is never paid out as money. If our readings are missing, a person reviews the result and any doubt goes to you. In every case, the result and readings are recorded on the plan page.
Refunds
We do not offer a money-back guarantee or refunds simply on request. Contractual refunds cover unused whole months of a cancelled quarterly or yearly plan pro rata, our mistakes at any time, including double charges, the wrong plan or the wrong account, and private profiles we cannot run, which count as nothing delivered. Any growth guarantee shortfall is remedied with free days added automatically, no claim needed, never money. Otherwise, we provide a full refund only while nothing has been delivered yet, including if you withdraw before delivery has started. Once a renewal period starts, that renewal is not refunded except under these rules. Cancel before renewal to avoid further charges. Approved refunds return to the original payment method within 14 days, usually within 5 to 10 business days. These rules do not limit mandatory consumer rights.
Consumer withdrawal rights
By requesting activation or purchasing, you expressly request that the service starts as soon as your plan is activated and acknowledge that any statutory right of withdrawal ends once delivery has started. Before delivery has started, you can withdraw by contacting support and receive a full refund. Once delivery has started, there is no refund on withdrawal. This does not affect the separate contractual refund rules above or rights that mandatory consumer law does not allow you to waive.
Disputes and chargebacks
You may raise a payment dispute or chargeback with your bank at any time. A good-faith dispute or chargeback is not itself a reason for us to close or blacklist your account or add fees. Payment default, including a chargeback without cause, may lead to suspension or termination under the rules below. You may also contact support about a charge or service issue. Contacting us first is not a condition of exercising your rights with your bank.
When we cannot continue a plan
We refuse the accounts described under Your responsibilities and accounts we refuse. A private profile we cannot run counts as nothing delivered and is refunded. An unpaid renewal leads to the pause and end dates described under Failed renewal payments. We may also suspend or end a plan for abuse, fraud, payment default, including chargebacks without cause, or serious breaches of these terms. We notify you by email of the suspension or termination and its reason. If we end a plan before anything has been delivered, we provide a full refund; after delivery has started, only the refund rules above apply. A good-faith bank dispute or chargeback is not itself a reason for us to close or blacklist an account.
Intellectual property
Ganicly provides profile promotion, a dashboard and reports. It does not produce or post your content, write captions or manage your feed. Ganicly's provider owns the website, software and service content, including the dashboard, reports and other service materials. You may use these materials to access the service and review your results. You keep all rights to your own account and content. You grant us only the permission needed to deliver the service by reading your public profile. This does not give us ownership of your content or permission to log in to or act inside your account. These rules do not restrict rights you have under mandatory consumer law.
Service limits and liability
The service has the limits explained in these terms, including no promise of engagement, reach, views, sales, placement or followers remaining after the plan ends. Those limits do not remove our delivery commitments, growth guarantee or refund obligations. Our liability is capped at the amount you paid for the service in the 12 months before the claim. This cap does not apply to intent, gross negligence, injury to life, body or health, or where the law does not allow a cap. Nothing in these terms limits rights you have under the mandatory law of your country of residence.
Changes to terms or renewal prices
The terms version is stored with your purchase acceptance, and the price for your selected plan is shown at checkout. We announce changes to these terms or renewal prices at least 30 days before they take effect. You may cancel before the changes take effect to avoid future renewals under the changed terms or prices. Renewal-price changes apply only to renewals on or after the announced effective date, not to a period already paid for. The last updated date appears at the top of this page. No change can remove rights you have under mandatory consumer law.
Email communications
We use email for receipts, weekly reports on Mondays, support, failed-payment notices and cancellation confirmations. A person answers support emails within 24 hours. Product marketing emails are sent only with your consent. Marketing consent is off by default and can be changed in your profile. Marketing consent is separate from the emails used to run and report on your plan.
Provider and applicable law
The service is provided by a company based in the United Arab Emirates, under the law of the United Arab Emirates. These terms are governed by the law of the United Arab Emirates. Nothing in this document limits rights a consumer has under the mandatory law of their country of residence.
Contact
Contact us through the support email address shown at the bottom of this legal page. A person answers within 24 hours. For cancellation, you can use the dashboard, the form at /cancel without signing in, or reply to any email from us with the word cancel. Dashboard cancellation does not require contacting support.